5 Key Points on Dealing with Unauthorized Repairs

Car mechanic scams are unfortunately not new. Hundreds of drivers and vehicle owners have shared stories of being cheated by workshops.

One common tactic? Mechanics repairing damages on your car without asking for your approval first. This means they might fix issues without your consent, even if you only brought your car in for a simple check.

Imagine you go to the workshop just to check a strange noise from your engine. Suddenly, the mechanic fixes multiple ‘problems’ without your knowledge, even though you only wanted to find out what caused the noise.

Or maybe you brought your car in just for an oil change or a minor repair, but when you receive the bill, you’re shocked! The bill is extremely expensive because the mechanic repaired parts that didn’t need fixing.

1. Understand Your Rights as a Consumer

Under Section 9(b) of the Consumer Protection Act 1999, no one can mislead or deceive consumers about services provided. Unauthorized repairs fall under this violation.

2. Question Unapproved Repairs Immediately

If you notice repairs done without your permission, raise the issue immediately before paying the bill.

3. Request a Detailed Invoice

Ask for a clear breakdown of all repairs and parts replaced. This helps verify if any unnecessary repairs were done.

4. Avoid Paying Until Clarification

You have the right to refuse payment for unauthorized repairs. Don’t let the workshop hold your car hostage without payment; seek legal advice if needed.

5. Report the Workshop

If you suspect fraud, report the workshop to the Consumer Tribunal or relevant authorities to protect yourself and others.

Dealing with unauthorized repairs is stressful, but knowing your rights and taking immediate action can protect you from being overcharged or scammed. Always insist on clear communication and approval before any repair work starts.

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