5 Key Points on Handling Unpaid Workshop Bills and Unauthorized Repairs

You’ve had your car repaired, but now the bill from the workshop is too expensive for you to pay. When you say you can’t pay, the workshop threatens to keep your car until you settle the charges.

If you pay the bill, it means you agree to the price, and making any claims afterward will be very difficult. Courts will most likely side with the workshop in such cases.

Thinking of calling the police? The workshop isn’t extorting or threatening you in a criminal way, so it’s not a police matter. Even if you call the police, they will usually advise you to pay the bill. What can you do?

1. Leave Your Car at the Workshop Temporarily

If you cannot pay, you may have to leave your car at the workshop while pursuing the next steps.

2. File a Claim with the Consumer Claims Tribunal (TTPM)

TTPM is an independent body under the Consumer Protection Act 1999. It handles consumer disputes related to goods and services and provides a specialized court for consumers.

3. Understand the Limits of TTPM Claims

You can claim up to RM50,000, and the claim must be made within three years from the date of the issue.

4. Avoid Paying Without Proper Agreement

Paying the bill without agreement may forfeit your right to dispute the charges later.

5. Seek Legal or Consumer Advice

Consult with consumer protection groups or legal advisors to understand your rights and the proper procedures.

While it’s stressful to face a high workshop bill or threats to withhold your car, knowing about the Consumer Claims Tribunal (TTPM) can help you protect your rights and resolve disputes fairly without involving the police.

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