5 Key Steps to Claim Through TTPM
- Chloe Chai
- Jun 27
- 2 min read
How to Make a Claim Through the Malaysian Consumer Claims Tribunal (TTPM)
Making a claim at the Consumer Claims Tribunal (TTPM) is straightforward and helps consumers resolve disputes fairly. Follow these steps to file your claim successfully

1. Visit a TTPM Office
You can visit any TTPM office nationwide. Find the nearest office by visiting the official TTPM website.
2. Fill Out Form 1 and Submit to the Opposing Party (Workshop)
Complete Form 1 to start your claim and pay a small fee of RM5. Make copies of the form to deliver to the workshop that caused the dispute.

3. Serve the Form Properly
You must deliver the form either by hand or via registered post to ensure there is proof of delivery to the workshop.
4. Attend the Hearing
A hearing date will be set where both parties present their evidence and arguments. You can show proof of unauthorized repairs and excessive charges during this process. Multiple hearings may be needed.
5. Follow Through After the Decision
If the decision is in your favor, the workshop must comply and return your car. If they fail to do so within 14 days, this is a criminal offense, and you can report it back to TTPM for investigation.

Penalties for Non-Compliance
A fine up to RM10,000, imprisonment up to 2 years, or both.
If the offense continues, additional daily fines between RM100 and RM5,000 can be imposed.
Conclusion
Using TTPM to resolve disputes with workshops provides a legal avenue for consumers to protect their rights. It’s efficient, affordable, and backed by enforceable penalties against non-compliant businesses.
-
Tiger Certified Cars – Buy a Tiger Certified Car today for that extra 'Peace of Mind'.
Drive with peace of mind:
Tiger Certified Cars come with a 128-point inspection, a 1-year warranty, brand-new paint, no flood or total loss guarantee, free servicing, and fast loan approvals, especially great for first-time buyers!
Visit our website now for quick access to all the car information you need — your hassle-free experience starts here!
Comments